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Website Privacy Practices.

Burns Plumbing and Gas values your privacy and is committed to protecting your personal information in accordance with New Zealand’s Privacy Act 2020. This policy outlines how we collect, use, store, and protect your personal information when you interact with our website or our services.

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1. What Information We Collect.

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We may collect personal information from you when you:

  • Contact us via our website, phone, or email

  • Request a quote or make a booking

  • Subscribe to our mailing list or engage with us on social media

  • Use or browse our website

This information may include:

  • Your name

  • Email address

  • Phone number

  • Physical address

  • Job details and service history

  • Any other information you choose to provide

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2. How We Use Your Information.

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We use your information to:

  • Respond to your enquiries and provide plumbing and gas services

  • Create quotes, invoices, and job records

  • Improve our customer service and website

  • Send service updates, safety notifications, or marketing (with your consent)

  • Comply with legal obligations
     

We will only use your personal information for the purpose it was collected unless we have your consent or are required by law to do otherwise.

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3. Disclosure of Personal Information.

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We do not sell or rent your personal information. We may share your data with trusted third parties when necessary, such as:
 

  • Service providers who assist with business operations (e.g. website hosting, invoicing systems)

  • Legal or regulatory authorities when required by law
     

All third parties are required to protect your information and only use it for authorised purposes.

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4. Data Storage and Security.

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We take reasonable steps to ensure your personal information is stored securely and protected from loss, unauthorised access, or misuse. Your information may be stored digitally in secure systems or in paper form at our business premises.

We retain personal data only for as long as necessary to fulfil the purpose it was collected, or as required by law.

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5. Your Rights.

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Under the Privacy Act 2020, you have the right to:
 

  • Access the personal information we hold about you

  • Request correction of any inaccurate or outdated information

  • Withdraw consent to receive marketing communications at any time
     

To make a request, please contact us directly using the details below.

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6. Cookies and Website Analytics.

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Our website may use cookies or tracking tools to help us improve performance and user experience. These tools may collect non-personal data such as browser type, time spent on the site, or pages visited. You can disable cookies via your browser settings if you prefer.

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7. Policy Updates.

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We may update this Privacy Policy from time to time. The most current version will always be available on our website, and we encourage you to review it periodically.

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8. Contact Us.

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If you have any questions or concerns about our privacy practices, or would like to access or correct your information, please contact:
 

Burns Plumbing and Gas
Email: burnsplumbingandgas@gmail.com
Phone: 027 367 3408
Location: Bay of Plenty, New Zealand

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